Once your order has been shipped, you’ll receive a shipping confirmation with tracking information. You can use this link to follow the status of your delivery. If you experience any issues with your shipment, please contact our customer service team at customerservice@another-label.com.

Orders are processed as quickly as possible. Orders placed before 11:00 are generally shipped the same day. During collection launches, sale periods and holidays, processing may take a little longer.

Our standard delivery time is approximately 1–3 working days. Please note that delivery can take longer during busy periods such as collection launches, sales and holidays.

We currently ship to the Netherlands, Belgium, Germany, France, Luxembourg, Portugal, Spain, Denmark, Finland and Austria. Shipping costs and free-shipping thresholds vary by country.

You can return your online order within 14 days after receiving it. Include a note with your name and order number and send your parcel to:

Another-Label B.V.
Lireweg 10
2153 PH Nieuw-Vennep
The Netherlands

We recommend using a tracked shipping service and keeping your proof of pos

You have 14 days from the day you receive your order to return it. Items must be returned unworn, unwashed and unaltered, with their original tags and packaging. Return shipping costs are the responsibility of the customer. Online purchases cannot currently be returned in Another Label's physical stores.

Once your return has been received and approved, your refund will be processed to your original payment method. Returned items must meet our return conditions to qualify for a full refund.

We currently don't offer direct exchanges. If you'd like another size or item, simply return your original order and place a new order through our webshop.

You can find a Size Guide on our product pages to help you choose the right size. We also provide model measurements and the size worn on many product pages to give you a better indication of fit.

If your size is sold out, select the item or size you're interested in and use the “Notify Me” option when available. You'll then be able to receive an update if the item becomes available again.

We're sorry about that. Please contact our customer service team with your order details and information about the item you received so we can help resolve the issue.

If you believe you've received a faulty or damaged item, please contact our customer service team as soon as possible with your order information and details of the issue. We'll review the situation and help find an appropriate solution.

The available payment methods will be shown during checkout. The options available may vary depending on your country and the device you're ordering from.

First, check that the discount code has been entered correctly and that any applicable conditions have been met. Some promotions cannot be combined with other discounts. If the code still isn't working, please contact our customer service team before completing your order.